We are committed to your security. To protect against fraudulent orders, we have set up protocols to ensure that the person placing an order is in fact the cardholder.
One of these protocols is an Address Verification System. If an order is placed where the billing address is different from the shipping address, this order may be marked for review and require additional verification before it can be shipped.
To verify that the person placing the order is the cardholder, one of our customer service representatives will contact you to place a small temporary charge on the card used. This small charge will be a random amount between $1.00 and $2.00 and will be refunded after the verification process has been completed.
After this small charge has been made, we ask that you login to your online bank or credit card account to find the exact amount of this small charge. Once the exact amount of the small charge is found, you may then contact us to verify the amount. Once verified, your order will then be shipped and a refund for the small charge will be made.
Please understand that the address verification protocols are automated and do not affect the majority of orders. While they may be a bit inconvenient, they are done for your protection. We value your security and we remain devoted to our fight against fraud.