Can I return or exchange my order?Updated 4 months ago
At HeatPressNation.com, we are committed to your total satisfaction. With our extensive product offerings, helpful sales & customer support staff, and extensive video library of instructional materials, we strive to give you the tools and knowledge to increase your confidence in purchasing the proper equipment from Heat Press Nation. We believe this will benefit you as you start or grow your garment and gift decorating/customizing business.
As you browse our website, please take into consideration that we offer Quality Products, which are backed by a 1-Year Warranty and Free Lifetime Technical Support. Please continue reading for more details on our Return Policy.
30 Day Return Policy
Sometimes things just don’t work out as expected. But that doesn’t mean you have to live with an unwanted purchase. When purchasing from HeatPressNation you can rest assured that we have your best interests at heart. If you decide you’d like to return your purchase within 30 days of receiving it, you can send it back to us for a refund. No questions asked. Your satisfaction is our priority. You deserve to have exactly what you need to be successful in the heat transfer industry and we will do what we can to make that happen. If you would like to proceed with a return here are some important things to know:
The Original Box Is Required
As you can imagine it can be difficult to ship large items like heat presses, vinyl cutters and printers safely. We have put a lot of effort into ensuring that these products are well protected in transit. This comes in the form of reinforced boxes, foam moldings and stability boards. Just as these packaging materials keep your products safe when they’re sent to you, we need them to keep the product just as safe on their way back to us. For that reason we cannot accept any returned product that is not in its original packaging.
Return Merchandise Authorization
All returns to HeatPressNation require a Return Merchandise Authorization (RMA). We won’t be able to process a return without an RMA. Obtaining the RMA is very easy. Simply contact us with the details and photos of your return. You can call us at 800-215-0894 and press 2 for customer service or visit support.heatpressnation.com and one of our representatives will be more than happy to get your return started.
Return Shipping Cost
We will provide you with a return shipping label. We are more than happy to offer you a full refund of the purchase price of your order. However, we do charge for return shipping. Return shipping costs vary by product and must be shipped by the original shipping method. Our representatives can provide exact costs at the time of obtaining your RMA.
Shipping Your Product To Us
All returns require that all original packaging is included, specifically, the original box and foam moldings, stability board, manual, any accessories, and power cable (if applicable). As much as we would like to accept every returned product, we simply cannot accept any product that is not in its original packaging. To prevent any complications with returns, please keep all packaging materials and boxes when your product is delivered.
Please ship your return to:
2300 E. Walnut Ave.
Fullerton, CA 92831
All refunds will be credited to your original form of payment. If you ordered by credit card, we'll credit your account within 14 business days of receiving the item at our Fullerton, CA headquarters. Credit card refunds may require an additional period of time before being reflected in your account, depending on your financial institution.
We strive to offer you the biggest safety net possible when you purchase from HeatPressNation, but there are some things that are beyond even our control. So please read the following exceptions to this policy:
Vinyl Cutters: Vinyl Cutters may be returned. However, if included software has been registered/installed, the full value of that software will be deducted from the return value.
Printers: Printers may be returned. However, if the included ink cartridges are less than 50% full, the full value of that ink will be deducted from the return value.
Made-To-Order Products: Some products on our website are made to order after an order has been placed and are noted as such in the product description. Made-to-order items cannot be canceled or modified once the order has been placed.
Software: All software is final sale and cannot be returned.
Clearance Items: Clearance Items are all final sale; we are unable to refund or exchange these items.
Gift Cards: Gift cards cannot be returned.
Shipping Damage Policy
15 Day DOA/Shipping Damage Policy
Every machine is inspected for quality before it leaves our warehouse. Our goal is to ensure that you receive your product in full working order with no damage. Because of our strict quality control procedures, we are confident that your machine will be in 100% working order upon delivery. We wish we could control what happens to your machine once it leaves our warehouse, but unfortunately we cannot. Occasionally there are situations where products are damaged in transit and as a result, may not be in proper working order or have cosmetic damages when you receive it. In these situations we are happy to exchange your damaged/DOA/defective item with a brand new, direct replacement entirely at our expense.
To be eligible for a no-cost replacement, claims must be made within 15 days of product delivery. Please inspect your items immediately upon delivery and notify your delivery driver immediately if there is any physical damage to the packaging.
If your item has arrived either damaged in transit or in less-than-perfect working condition, please contact us immediately at support.heatpressnation.com. To assist in our claims process, we kindly request that photos of the damaged product be sent via email.
On behalf of the entire Heat Press Nation Team, we would like to thank you for your business.
We are committed to offering you the best customer service and lowest prices guaranteed. If you have any questions about our products or policies, please do not hesitate to contact us at (800) 215-0894 or support.heatpressnation.com.