How do I request a return?Updated 10 months ago
If you wish to return or exchange any item purchased from Heat Press Nation, please contact us directly to request a Return Merchandise Authorization (RMA). We can be reached at (800)215-0894 or [email protected]. Our office hours are 7:30am to 4:00pm Pacific Time, Monday through Friday. Returns are not able to be accepted without a valid RMA number. To expedite the processing of your return, please include both the Order and RMA numbers with your return.
Refunds are issued via the original form of payment and processed within 3-5 business days of receiving an item at our Fullerton, CA headquarters. Credit card refunds may require an additional period of time before being reflected in your account, depending on your financial institution.
Returned products must be in brand-new condition. This means the product has not been modified, damaged, or altered and is in the same condition as when it was received. ALL original packaging, manuals, registration cards, accessories, etc. must be included as well, which includes the original box and specialized foam moldings. Items not received in new condition or with missing accessories/materials may have an additional restocking fee assessed, up to the full price of the item depending on the condition in which it was received. Unfortunately, we are unable to accept returns without all original packaging materials. Buyer is responsible for all return shipping costs, which will be deducted from the final refund amount. Items purchased with a free shipping promotion are still liable to have the regular cost of shipping deducted from the final refund amount as well.
All returns must be shipped prepaid to:
HeatPressNation.com
2300 E. Walnut Ave.
Fullerton, CA 92831
It is the customer’s responsibility to properly package and secure returning items to ensure no damage occurs during transit. For heat presses and other machinery, this means the original packaging complete with specialized foam moldings*. Credit will not be issued on products damaged due to negligent packaging. It is also recommended that your return be insured up to the cost of the product in case of damage in return shipping.
*In some cases, a replacement heat press box with specialized foam moldings may be available for purchase if you have discarded yours. Please call to check for availability; stock of replacement boxes not guaranteed.