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<p><span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We try our very best to pack sublimation mugs in a way that will ensure their safe arrival to your location. Unfortunately, because they are fragile in nature, sometimes sublimation mugs do arrive broken. In cases like these we are not able to provide direct replacements for the mugs, however, we would be happy to provide a pro-rated refund for the number of mugs that arrived damaged. We will usually ask for photos of the broken mugs for our records. If your order of sublimation mugs arrives broken please contact us directly at (800) 215-0894 or&#xA0;</span><a href="mailto:support@heatpressnation.com" rel="noopener" style="box-sizing: border-box; background-color: rgb(255, 255, 255); color: rgb(0, 114, 239); text-decoration: none; font-family: &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank" title="Support Email">support@heatpressnation.com</a><span style="color: rgb(51, 51, 51); font-family: &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.</span></p>

We try our very best to pack sublimation mugs in a way that will ensure their safe arrival to your location. Unfortunately, because they are fragile in nature, sometimes sublimation mugs do arrive broken. In cases like these we are not able to provid

What can I do if my sublimation mugs arrive broken?

Cancellations, Returns & Refunds

When will my order ship?

Where does my order ship from?

Why didn't I receive my whole order?

Where is the rest of my order?

How do I track my order?

Can I add to my order?

Why can't I access my account?

How can I view my past orders?

I am missing orders in my order history. Why?

How do I change or reset my HPN account password?

How do I change my HPN account login ID?

How do I redeem my gift card, promo or discount code?

My Account

Account & Orders

How do I cancel an order?

Can I return or exchange my order?

How do I request a return?

What if my package is lost in the mail?

What if my order arrives damaged?

What do I need to get started?

Does Heat Press Nation offer to make transfers?

What is address verification?

Do your products come with a warranty?

Can I order over the phone?

Do you ship internationally?

Do you allow pickups?

Do I need a wholesale account to purchase from you?

Tax Exempt

Tax Exemption Program FAQ

What is MyExpert Protection Warranty?

How do I set up my MPress Heat Press?

How do I setup my HPN Black Series Heat Press?

How do I setup my HPN Signature Series Heat Press?

How do I setup my HPN Signature PRO heat press?

Getting Started

Choosing the right heat press for you

What if my heat press won't heat up? (SSR Bypass Test)

My heat press automatically counts down and won't stop beeping when I plug it in.

My auto-open heat press does not pop open when it is done counting down.

My heat press won't stop beeping. The heat press is open.

My auto-open heat press does not lock down in place.

The timer on my heat press does not start.

My heat press continually heats and does not stop.

My heat press does not turn on or shuts off during use.

General Heat Press Troubleshooting

The temperature display on my HPN Black Series heat press shows a high temperature number.

Black Series Heat Presses

How do I install SurePressure on my HPN Signature PRO heat press?

The temperature display on my HPN Signature Series heat press shows 000 number.

My Signature Series heat press doesn't reach the right temperature.

Signature Series Heat Presses

Heat Press Troubleshooting

Heat Presses

What can I make using sublimation?

What do I need for sublimation?

What is sublimation?

What's the difference between EasySubli and SubliJet?

How do I use Siser EasySubli?

How do I setup my Sawgrass printer?

How do I sublimate a travel mug?

Can I use sublimation on cotton apparel?

How do I sublimate a T-Shirt?

Sublimation Troubleshooting

Sublimation

Announcements

How do I setup my Vinyl Systems cutter?

VinylSystems Cutters

Vinyl Cutters

How do I press heat transfer vinyl?

What is the transfer time for Siser vinyl?

What is the transfer time for heat transfer paper?

Heat Transfer Troubleshooting

Troubleshooting

White Toner Direct-To-Film Printers

Do you accept purchase orders or accommodate net terms?

Why is my discount code invalid?

Why is my credit card being declined?

Do you offer financing?

Do you offer military discounts?

Payment & Promos

What can I do if my sublimation mugs arrive broken?Updated 2 years ago