My auto-open heat press does not pop open when it is done counting down.Updated a year ago

All auto open models are supposed to open on their own when the timer has completed counting down. The gas shocks installed are supposed to push your upper platen up very much like the shocks on a car trunk. To resolve this problem please follow the steps below:

• Turn your machine off completely and start by closing down the lid while it is off.
• If your machine doesn’t pop up, then start increasing the pressure knob to the right until it pops
  up on its own.
• If your are noticing that the machine doesn’t pop up even when the pressure is set heavy, then try lifting the handle upwards and see if the platen stays up or if it falls down.
• If your platen falls down, then your gas shocks have failed and will need to be replaced.