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My Account

Why can't I access my account?

As of February 24, 2020 our store has migrated to a new online platform. All customer accounts created before this date will no longer be accessible. You will now need to create a new account. Unfortunately, your previous orders will not transfer ove

How can I view my past orders?

To view your order history and stay up to date with your purchases, all you need to do is log into your customer account. Just look for the "My Account" section located in the top right corner of our website. Once you click on it, a dropdown menu wil

I am missing orders in my order history. Why?

It's possible that you might not have been signed in when you placed your order, and it was processed as a guest checkout. Not to fret though, we've got you covered! Simply reach out to our customer support team, and they'll be more than happy to ass

How do I change or reset my HPN account password?

To reset your HPN account password, first navigate to the account login page here: https://www.heatpressnation.com/account/login. Near the bottom of the page, click on the Recover Password link:. On the next screen, you'll be asked to enter your emai

How do I change my HPN account login ID?

How do I redeem my gift card, promo or discount code?