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23 articles


What do I need to get started?

You made the decision… You're going to start a custom t-shirt business! But how do you know what equipment to purchase? And what if you forget something? If you find yourself asking "what is everything that I need?," that's where HPN Business Bundles

Do you ship internationally?

At this time we do not ship internationally. We are able to ship throughout the contiguous United States and most U.S. territories.

What can I make using sublimation?

Sublimation blanks are available as ceramic, metal, glass and heat resistant plastic promotional products that are specially coated in polymer coating. The reason for this is that when put under high temperatures, pores in the polymer open and allow

What do I need for sublimation?

The first things you'll need are a sublimation printer and sublimation ink. A sublimation printer is essentially a standard inkjet printer. However, rather than installing standard inkjet ink cartridges into the printer, sublimation ink cartridges ar

What is sublimation?

If you’ve never heard of sublimation, let's define the sublimation process. The technical definition of sublimation is the change of a solid particle directly into a gaseous state. In the case of dye sublimation, the specially designed sublimation in

Do you offer financing?

Yes, we do offer financing. To apply for financing, simply create a account on our website then add what you would like to finance to your cart. At checkout you can apply with either Affirm or Quickspark. Affirm is for personal financing (orders of $

Why didn't I receive my whole order?

When an order is placed sometimes they are fulfilled by multiple warehouses. When this is the case multiple packages will be shipped often at different times. We try our best to assign orders to ship from the warehouse closest to your location allowi

Does Heat Press Nation offer to make transfers?

We sell all the equipment and supplies you will need to create high quality heat transfers yourself, but we do not create the actual transfers. We do offer custom transfer options though through Supacolor. With Supacolor you're able to upload your de

Why can't I access my account?

As of February 24, 2020 our store has migrated to a new online platform. All customer accounts created before this date will no longer be accessible. You will now need to create a new account. Unfortunately, your previous orders will not transfer ove

Do you offer military discounts?

Yes. Active military and veterans can receive 5% off their order. To qualify for the discount, you will need to create a customer account and verify with one of our representatives that you are a US veteran, on Active Duty, or in the Reserve or Natio

Where is the rest of my order?

When an order is placed sometimes they are fulfilled by multiple warehouses. When this is the case multiple packages will be shipped often at different times. We try our best to assign orders to ship from the warehouse closest to your location allowi

When will my order ship?

Orders are normally shipped within 24-48 hours, however, in some cases, longer shipping times may apply. Most products ship from our warehouse here in Fullerton, CA, but in some cases, products will need to be shipped from other warehouses across the

How do I track my order?

Finding tracking information for your order is simple and easy with Heat Press Nation. Once a shipping label has been created, an email will be sent to you with the FedEx, USPS, or UPS tracking number. You can enter this tracking number on either the

How do I request a return?

If you wish to return or exchange any item purchased from Heat Press Nation, please contact us directly to request a Return Merchandise Authorization (RMA). We can be reached at (800)215-0894 or [email protected] Our office hours are 7:00a

What's the difference between EasySubli and sublimation?

Siser EasySubli heat transfer vinyl requires special sublimation inks also compatible with other substrates. But how do the EasySubli inks fare against Sawgrass's Sublijet-HD? Here we have tested printing EasySubli inks on TexPrint-R and pressed them

What can I do if my sublimation mugs arrive broken?

We try our very best to pack sublimation mugs in a way that will ensure their safe arrival to your location. Unfortunately, because they are fragile in nature, sometimes sublimation mugs do arrive broken. In cases like these we are not able to provid

What is address verification?

We are committed to your security. To protect against fraudulent orders, we have set up protocols to ensure that the person placing an order is in fact the cardholder. One of these protocols is an Address Verification System. If an order is placed wh

How do I cancel an order?

To cancel an order, please contact us directly at (800) 215-0894 or [email protected] Order cancellations must be requested prior to the item shipping. If the order is in process, there is no guarantee that it can be canceled, at which poi

What if my package is lost in the mail?

For lost or stolen packages, Heat Press Nation requires that our customers reach out to us within 24-48 hours of delivery confirmation after having determined a package has not arrived, is lost, or has been stolen. In the event that a package cannot

Do your products come with a warranty?

HeatPressNation.com offers a minimum 1 year year warranty on all products, most products exceed the standard 1 year blanket warranty. Please see the "Warranty Information" tab with the product details page. If for any reason, your product is defectiv

Where does my order ship from?

Once an order has been placed, our specialized inventory system calculates the best method to fulfill your order. Multiple factors are taken into consideration before selecting which of our 4 warehouses will ship your order. The most important factor

What if my order arrives damaged?

All of our heat presses undergo a thorough quality control inspection before leaving our warehouse. Because of our strict quality control procedures, we are confident that your heat press will be in 100% working order upon delivery. Occasionally ther

Can I return or exchange my order?

All returns and exchanges must be made within 30 days of purchase and are subject to a 15% restocking fee. Customers may elect to receive a store credit or refund. For Heat Presses* Only: We are able to waive the 15% restocking fee when a replacement