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Cancellations, Returns & Refunds

How do I cancel an order?

To cancel an order, please contact us directly at (800) 215-0894 or [email protected]. Order cancellations must be requested prior to the item shipping. If the order is in process, there is no guarantee that it can be canceled, at which poi

Can I return or exchange my order?

At HeatPressNation.com, we are committed to your total satisfaction. With our extensive product offerings, helpful sales & customer support staff, and extensive video library of instructional materials, we strive to give you the tools and knowledge t

How do I request a return?

If you wish to return or exchange any item purchased from Heat Press Nation, please contact us directly to request a Return Merchandise Authorization (RMA). We can be reached at (800)215-0894 or [email protected]. Our office hours are 7:30a

What if my package is lost in the mail?

For lost or stolen packages, Heat Press Nation requires that our customers reach out to us within 24-48 hours of delivery confirmation after having determined a package has not arrived, is lost, or has been stolen. In the event that a package cannot

What if my order arrives damaged?

All of our heat presses undergo a thorough quality control inspection before leaving our warehouse. Because of our strict quality control procedures, we are confident that your heat press will be in 100% working order upon delivery. Occasionally ther

What can I do if my sublimation mugs arrive broken?

We try our very best to pack sublimation mugs in a way that will ensure their safe arrival to your location. Unfortunately, because they are fragile in nature, sometimes sublimation mugs do arrive broken. In cases like these we are not able to provid